At Compu-Gen Technologies, we care about our community and want to help you stay safe from the growing threat of cyber theft. More and more people — especially seniors — are being targeted by tech support scams designed to steal money, personal information, and peace of mind. The good news is that with a little knowledge and awareness, you can protect yourself and your loved ones from falling victim to these schemes.
What Are Tech Support Scams?
Tech support scams often start with a phone call, pop-up message on your computer, or email claiming that your computer has been infected with a virus or that there’s some urgent issue with your system. The person contacting you may sound professional and convincing, and they often claim to be from a trusted company like Microsoft, Apple, or even your internet provider.
The scammer’s goal is simple: to scare you into giving them access to your computer or convincing you to pay for a fake service. They may ask you to install software, provide personal information, or pay using untraceable methods like gift cards or cryptocurrency. Once they have access to your computer, they can steal sensitive information, install malicious software, or lock you out of your own system.
Common Signs of a Tech Support Scam
Be on the lookout for these red flags:
• Unsolicited contact – You get a phone call, pop-up, or email out of the blue about a computer problem.
• Urgency and fear tactics – They’ll tell you that if you don’t act immediately, your computer or personal data will be compromised.
• Request for remote access – They may ask you to install a program so they can “fix” your computer remotely.
• Unusual payment methods – Scammers often request gift cards, wire transfers, or cryptocurrency because they’re harder to trace.
• High-pressure sales tactics – They may try to upsell you on a “protection plan” or extended service contract.
How to Protect Yourself
You can stay one step ahead of scammers by following these simple tips:
• Hang up or close the pop-up – If someone calls or a pop-up appears claiming to be tech support, don’t engage.
• Don’t give remote access – Never allow someone you don’t know to remotely access your computer.
• Verify the source – If you’re concerned about a real issue, contact the company directly using their official customer service number.
• Don’t share personal info – Never give out sensitive information like passwords or financial details over the phone or online.
• Keep your software updated – Make sure your computer and security software are up to date to reduce vulnerabilities.
What Banks and Retailers Can Do to Help
Banks and retailers play a big role in stopping cyber theft — especially when scammers pressure victims to withdraw large amounts of money or buy gift cards. Here’s how businesses can help protect their customers:
Be Aware of Victim Profiles
Scammers often target seniors (60+) because they may be more trusting or less familiar with online threats. Train staff to recognize common signs of victimization.
Watch for Phone Influence
If a customer is visibly nervous, distracted, or speaking on the phone during a transaction, ask questions like:
• “Are you on the phone with someone who told you to make this transaction?”
• “Did someone tell you there’s an urgent issue with your computer or bank account?”
Management Approval for Large Transactions
Require manager sign-off for large cash withdrawals or gift card purchases. This extra step can deter scammers from succeeding.
Enforce a Cool-Off Period
Large withdrawals should require 24–48 hours’ notice unless there’s a genuine emergency. This gives the victim time to rethink the situation or talk to someone they trust.
Private Consultations for Vulnerable Customers
If a customer seems confused or distressed, offer to discuss the transaction privately. A simple conversation could prevent a life-altering financial loss.
Be Direct — and Persistent
It’s OK to push back. If someone is being scammed, they might not realize it. Being firm could save them from losing thousands of dollars. A little inconvenience is a small price to pay for protecting someone’s life savings.
Why This Matters
At Compu-Gen Technologies, we’ve seen firsthand how damaging tech support scams can be. We believe that protecting our community from cyber theft isn’t just about technology — it’s about creating awareness and helping people make informed decisions.
If You Need Help, We’re Here for You
If you have questions about tech support scams, cyber theft, or computer security, Compu-Gen Technologies is ready to help. We specialize in managed IT services and cybersecurity solutions designed to protect you from online threats.
