The Corona Virus has affected all our lifestyles, but it does not need to affect our livelihoods. For the past twenty years, Susquehanna Computer Innovations has provided cutting-edge tech service and solutions for small to medium sized businesses, manufacturing, government, health care, and public safety organizations. The current pandemic has highlighted one area of support where our SusqueFLEX digital phone service and SusqueCLOUD managed cloud services have been particularly prescient. Forbes has called 2020, the “year of remote work,” but our customers were prepared and operating user-friendly, cost-effective remote work resources long before non-essential businesses were shut down earlier this year.

While everyone from doctors to realtors and politicians to students have been trying to conduct meetings and share information over third-party apps — sometimes in spite of questionable security—we have provided safe, secure, and reliable software-based systems that put voice, video, remote access and other functionality on phones, smart phones, and computers. What’s more, we accomplish all of this while simultaneously, significantly reducing telecom expenses. According to Vikram Verma, CEO of the Cloud Communications Company, “We are witnessing a fundamental change in the role of boards and business continuity — the ability to work from any location will be the audit committee topic of 2020. Just like data security audits and assessments, 2020 will be about assessing readiness and resilience in the way that businesses ensure continuity during a contingency period, without any impact such as hurting productivity or engagement.”

The virus may have wreaked havoc on our mental and physical health, but it also highlights an opportunity to improve and keep business healthy. The key to any successful business, is after all, healthy communication. Our SusqueFLEX digital phone service not only solved the immediate issue of the lingering virus but also provides a future-proof solution and operational leverage well beyond any lockdown period or quarantine. Without purchasing additional plugins or extra apps, the SusqueFLEX system sends high-quality video and voice to your computer, phone, smart phone, or tablet. Additionally, our SusqueCLOUD services provide a platform for safe, secure document sharing, digital fax, and remote access to an office PC from the safety of home or anywhere with your personal computer or laptop.

We have proudly helped, for example, a local call center and insurance agency move to 100% remote work. If a customer placed a call to a business line, the SusqueFLEX system would trigger the employee’s smart phone to ring instead. No need to miss your customers just because you’re out of the office! Need to conduct a meeting or share documents with other staff members? The SusqueFLEX and SusqueCLOUD systems allow for safe video conferencing and secure document sharing via tunnel encryption, giving built-in protection against cyber criminals. It also connects your employees in a single, fully integrated, and cost-effective way. Perhaps best of all, no matter what the present or any future pandemic holds, your business will be ready and able to keep calm and work on!